Roxton

Introduction and Scope

At Roxton, we understand that your privacy matters deeply to you—and it matters just as much to us. This privacy policy explains how we collect, use, protect, and share information about you when you visit our website or participate in our group meditation programs. We've written this in plain language because legal jargon shouldn't get in the way of understanding your rights.

This policy applies to all services offered through gridfusionzone.sbs and covers our meditation programs, workshops, and any communication you have with us. When you use our services, you're trusting us with personal information, and we take that responsibility seriously.

Information We Collect

We collect information in several ways, and we want to be completely transparent about what we gather and why. Here's what we typically collect:

Contact Information: Your name, email address, phone number, and mailing address when you register for programs or contact us

Program Participation Data: Information about which meditation sessions you attend, your progress, and any feedback you provide

Website Usage Data: How you navigate our site, pages you visit, time spent on pages, and your general location (city/state level)

Device Information: Your browser type, operating system, and IP address for technical support and security purposes

Communication Records: Emails, messages, and phone conversations you have with our team for quality and training purposes

We never collect sensitive health information without your explicit consent, and we don't track your meditation practice details unless you choose to share them with us voluntarily.

How We Use Your Information

Your information helps us provide better service and create meaningful meditation experiences. We use your data for several specific purposes, each designed to enhance your journey with us.

Scheduling and managing your participation in group meditation sessions

Sending you program updates, session reminders, and relevant meditation resources

Personalizing your experience based on your interests and participation history

Improving our programs through analysis of participation patterns and feedback

Providing customer support and responding to your questions or concerns

Ensuring the security and proper functioning of our website and services

We may also use your information to inform you about new programs or services that align with your interests, but you can opt out of these communications at any time. We believe in respectful communication—no spam, no overwhelming frequency, just useful information when it matters.

Information Sharing and Third Parties

We don't sell your personal information to anyone, period. However, there are specific situations where we may share your information with trusted partners or as required by law. Here's when and why:

Service Providers: We work with companies that help us run our website, process payments, and send emails—they only get the information they need to do their job

Legal Requirements: If required by Indian law or to protect the rights and safety of our community members

Business Transfers: In the unlikely event that Roxton is acquired or merged, your information would transfer to the new owner with the same privacy protections

With Your Consent: Any other sharing happens only when you give us explicit permission

All our service providers sign agreements requiring them to protect your information with the same care we do. They can't use your data for their own purposes or share it further without authorization.

Your Rights and Choices

Under Indian privacy laws and our commitment to transparency, you have several important rights regarding your personal information. We've made exercising these rights as straightforward as possible:

Access: Request a copy of all personal information we have about you—we'll provide it in an easy-to-read format

Correction: Ask us to update or correct any inaccurate information in your profile

Deletion: Request deletion of your personal information, subject to legal requirements and ongoing program commitments

Portability: Get your information in a format that lets you transfer it to another service provider

Communication Preferences: Choose what types of communications you receive and how often

Withdrawal of Consent: Stop us from processing your information for specific purposes where consent is the legal basis

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond within 30 days and won't charge you fees for reasonable requests. If you're not satisfied with our response, you can file a complaint with relevant Indian data protection authorities.

Data Security and Protection

Protecting your information is one of our top priorities. We use multiple layers of security to keep your data safe, both online and offline. Our security measures include encrypted data transmission, secure servers, regular security audits, and strict access controls for our team members.

We use industry-standard SSL encryption for all data transmission and store your information on servers with 24/7 monitoring and backup systems.

However, no security system is 100% foolproof. While we take every reasonable precaution, we can't guarantee absolute security. We recommend that you use strong passwords and keep your login credentials confidential. If you notice any suspicious activity on your account, contact us immediately.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Generally, we retain active participant information for the duration of your involvement with our programs plus three years afterward for administrative purposes.

Active Accounts: Maintained while you participate in our programs

Inactive Accounts: Deleted after three years of no program participation or communication

Financial Records: Kept for seven years as required by Indian tax and business laws

Communication Logs: Deleted after two years unless needed for ongoing support or legal matters

When we delete your information, we ensure it's completely removed from all our systems, including backups. Some information may remain in our systems longer if required for legal compliance or to protect the rights and safety of our community.

International Data Transfers

While our primary operations are based in India, some of our service providers may process your information in other countries. When this happens, we ensure these providers maintain adequate data protection standards and comply with applicable privacy laws.

Any international transfers are conducted under appropriate safeguards such as standard contractual clauses or adequacy decisions that ensure your information receives equivalent protection regardless of where it's processed.

Children's Privacy

Our meditation programs are designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18. If we discover that we've inadvertently collected such information, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you via email or prominently display a notice on our website at least 30 days before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Privacy Policy